Frequently Asked Questions

Concertiv stores comprehensive contract data to ensure full visibility and management, including:

Key Terms & Commercial Details – Pricing, renewal dates, SLAs, and contract duration.

Usage & Spend Data – Vendor costs, service utilization, and benchmarking insights.

Compliance & Regulatory Information – Security clauses, data privacy terms, and industry-specific requirements.

Negotiation History & Amendments – Version tracking, past agreements, and contract modifications.

All data is securely stored in C360, providing real-time access, automated alerts, and audit tracking.

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Concertiv works with a constantly expanding network of vendors across:

• Market Data
• Technology & SaaS
• Professional Services
• Travel
• Insurance

As the vendor landscape evolves, we engage with new providers daily, ensuring clients have access to best-fit vendors, the latest market intelligence, and optimized contracts across all key spend categories.

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Concertiv is the only fully managed Procurement-as-a-Service solution designed specifically for mid-sized professional services firms. Unlike broad-market solutions, our niche focus means we offer:

• End-to-end vendor management tailored to your industry’s needs
• Contract negotiation & compliance oversight with financial services expertise
• Strategic insights powered by exclusive peer benchmarking
• Full visibility and control through our C360 platform

Because we serve a focused client base, our data advantage is unique—giving firms access to more relevant, actionable insights than generic procurement solutions can provide. With dedicated experts managing the entire process, we deliver a high-touch experience that goes beyond traditional procurement tools.

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No, Concertiv is not a GPO. We differ from traditional Group Purchasing Organizations (GPOs) in several key ways:

1. Vendor Independence – Unlike most GPOs, we are not funded by vendors, ensuring our interests align fully with buyers.
2. Technology Investment – We invest heavily in C360 for reporting, benchmarking, and contract data storage.
3. Comprehensive Managed Services – Beyond procurement, we provide a suite of services to streamline vendor management.
4. Tailored for Financial Firms – There are no vertical GPOs dedicated to alternative asset managers or banks, while horizontal GPOs span multiple industries with less specialized focus.

Concertiv delivers a high-touch, data-driven approach designed for financial firms' unique needs.

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Concertiv monitors vendor risks across four key areas:

• Contractual Risk – Tracking renewals, SLA adherence, and compliance with negotiated terms.
• Operational Risk – Monitoring service delivery, performance trends, and issue resolution.
• Financial Risk – Identifying cost escalations, hidden fees, and budget variances.
• Regulatory & Compliance Risk – Ensuring vendors meet industry standards, security protocols, and data protection requirements.

With C360, clients gain real-time visibility into vendor performance and risk factors, enabling proactive management and mitigation.

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Concertiv measures customer success through three key areas:

• Operational Efficiency – Reduction in time spent on vendor management and contract processes.
• Client Satisfaction – Regular Executive Business Reviews (EBRs), usage analytics, and direct feedback.
• Adoption & Engagement – Active use of the C360 platform for contract visibility and strategic insights.

Our goal is to streamline procurement, reduce workload, and provide continuous value through a high-touch, managed service model.

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Yes.Each client is assigned a Client Engagement Manager (commercial point of contact), a Client Success Manager (day-to-day point of contact), and a Support Analyst. On average, each manages 5-6 clients, ensuring a personalized and tailored experience.

Concertiv360 (C360) is our proprietary, centralized platform that consolidates your contracts, licenses, and vendor information into a single, organized source of truth.

C360 enables seamless procurement management and provides expert insights to help optimize vendor relationships, track renewals, and enhance strategic decision-making.

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Concertiv makes onboarding seamless by investing in the upfront work to get your information onto our platform. For a nominal fee, we handle data ingestion, contract uploads, and workflow setup, ensuring a fast and efficient transition.

With our structured onboarding process, most clients are fully operational within 4–6 weeks, minimizing disruption while maximizing value from day one.

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Concertiv provides an end-to-end procurement solution built around four key pillars:

• Sourcing & Curation – Vendor identification, benchmarking, and contract negotiation
• Contract Management – Handling contracts, renewals, and compliance tracking
• Managed Services – Ongoing vendor oversight, usage optimization, and administrative support
• Spend Insights & Analysis – Real-time reporting and strategic procurement insights via the C360 platform

This fully managed approach streamlines procurement, reduces workload, and provides full visibility into vendor management.

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Concertiv manages the entire procurement lifecycle, including:

• Vendor Sourcing & Benchmarking – Identifying and evaluating vendors for optimal pricing and service
• Contract Negotiation & Execution – Handling negotiations, renewals, and compliance tracking
• Ongoing Vendor Management – Monitoring service levels, tracking usage, and resolving vendor issues
• Reporting & Insights – Providing real-time spend visibility and procurement analytics via C360

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Information is submitted via a secure central inbox and uploaded to our C360 platform.

Our implementation timeline averages 4–6 weeks from signature to Business as Usual (BAU). This includes onboarding, data ingestion, workflow configuration, and initial vendor assessments, ensuring a smooth transition with minimal disruption to your team.

Minimal input is required. Concertiv’s low-lift process is designed to minimize effort from your team while ensuring seamless execution.

• Onboarding (1–3 hours per week for ~4 weeks): We handle data ingestion and workflow setup, requiring only light engagement for approvals and process alignment.
• Ongoing Management: Concertiv manages renewals and contract workflows, with brief 30-minute weekly touchpoints to review approvals and insights.

This approach ensures maximum value with minimal disruption to your operations.

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